Refund policy

Returns & Refunds Policy

Last updated: 31 August 2026

At CandySaurus, we want you to be completely happy with your order. If something isn’t right, please get in touch and we’ll do our best to put it right.

Cancelling Your Order

If you change your mind, you may cancel your order within 14 days of receiving it, provided the products are unopened, unused and in their original condition.

Please contact us as soon as possible if you wish to cancel an order. If your order has already been dispatched, you may need to return it to us.

Please note that, under UK consumer law, the right to cancel does not generally apply to perishable goods or goods that are liable to deteriorate or expire quickly. As many of our sweets are food products, this may apply to certain items.

Returning an Order

If your purchase is eligible for return, please contact us before sending anything back.

Returned products must be:

Unopened and unused
In their original packaging where applicable
In a condition suitable for resale

You are responsible for taking reasonable care of products while they are in your possession.

Unless the item is faulty, damaged or not as described, return postage costs may be your responsibility.

Damaged, Incorrect or Faulty Items

We’re sorry if your order arrives damaged, faulty or incorrect.

Please contact us as soon as possible after receiving your order, ideally within 48 hours, and provide your order number along with photographs of the item and packaging where appropriate.

If an item is faulty, damaged or we have sent you the wrong product, we will arrange an appropriate remedy, which may include a replacement or refund.

Your statutory rights under UK consumer law are not affected by this policy.

Refunds

Once we have received and inspected an eligible returned item, we will let you know whether your refund has been approved.

Approved refunds will normally be issued to the original payment method.

We will process refunds without undue delay and, where you have exercised a statutory right to cancel, within the timeframe required by applicable UK consumer law.

Please note that it can take additional time for your bank or payment provider to make the refunded amount available in your account.

Missing Items

If an item is missing from your order, please contact us as soon as possible with your order number and details of the missing product. We will investigate this and arrange an appropriate solution.

If you have any questions about returns or refunds, please contact us at:

Contact@candysaurus.co.uk

We’re always happy to help.

Your Statutory Rights

Nothing in this policy affects your legal rights under UK consumer protection law. Where goods are faulty, not as described, or otherwise fail to meet the requirements of applicable consumer law, you retain your statutory rights.

This policy applies alongside, and does not replace, those rights..